Terms of Service – Ashvell

Terms of Service

These Terms of Service (“Terms”) govern the use of the website, products, and services offered by Ashvell at ashvell.com. By accessing, browsing, or purchasing on our site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

  • Customer: any individual or legal entity that purchases products on the site.

  • User: any person who accesses the site, with or without making a purchase.

  • Services: all products, features, and content made available by Ashvell.

2. Use of the Site

  • Customers agree to provide true, complete, and up-to-date information when placing orders or creating accounts.

  • It is strictly prohibited to use false information or third-party data without proper authorisation.

  • Ashvell reserves the right to refuse or cancel orders suspected of fraud or misuse.

3. Order Processing and Confirmation

  • Orders are processed after payment confirmation.

  • Customers will receive a tracking code, which may take up to 3 working days to display movement in the courier’s system.

  • Delivery times shown at checkout are estimates only and may vary depending on logistics, destination, and external factors.

4. Free Gifts and Promotions

  • Free gifts are offered while stocks last and may be limited to specific campaigns or order values.

  • The type and value of any gift may change without prior notice.

  • Gifts have no commercial value and cannot be exchanged or converted into cash.

  • Ashvell may substitute gifts for items of equivalent value at its discretion.

  • Promotions and discounts may be modified or terminated at any time.

5. Size Variations

  • Products with size variations include a size chart on the website. Customers are responsible for reviewing measurements before purchase.

  • Minor variations of up to 3 cm are acceptable and do not constitute a defect.

  • Exchanges due to incorrect size choice will only be accepted upon payment of new shipping and any additional costs.

6. Expectations and Quality

  • Product photos and descriptions are illustrative and may show minor variations in colour, texture, or finish due to lighting, device displays, or production batches.

  • Subjective perceptions of quality do not constitute a defect if the product meets the technical specifications provided.

7. Delivery and Proof of Receipt

  • An order is considered delivered once the courier records delivery at the address provided, regardless of who signs for it (e.g., concierge, neighbour, or family member).

  • “Item not received” claims will only be accepted once the maximum delivery timeframe stated in the Shipping Policy has elapsed, and must be submitted formally to our support team.

8. Limitation of Liability

Ashvell shall not be held liable for:

  • Delivery delays or failures caused by third parties, force majeure, or unforeseen events (including strikes, roadblocks, or natural disasters).

  • Indirect damages, loss of profits, or any losses arising from the use or inability to use the products.

9. Returns and Exchanges

  • The conditions, timeframes, and procedures for returns and exchanges are outlined in our Refund and Return Policy, which forms an integral part of these Terms.

10. Changes to These Terms

  • Ashvell may amend these Terms at any time. The version in force at the time of purchase will always be the one published on the website.

11. Governing Law and Jurisdiction

  • These Terms are governed by the laws of England and Wales.

  • The courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with these Terms, without prejudice to mandatory consumer rights.

12. Contact

  • Email: support@ashvell.com

  • Response time: up to 48 working hours

  • Online service only — we do not operate a physical storefront.