Privacy Policy Ashvell

Privacy Policy – Ashvell

Ashvell values the privacy of its customers and visitors and is committed to safeguarding the personal information we collect. This Privacy Policy explains how we collect, use, store, and protect your data, as well as the rights you have regarding it. By using our website and services, you fully agree to the terms set out below.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Account and contact details: full name, delivery and billing address, telephone number, and email address.

  • Payment details: credit/debit card information (processed securely by third-party payment providers), bank transfer details, or other payment method data.

  • Browsing data: IP address, browser type, operating system, pages visited, time spent on pages, and referral source.

  • Communications: messages sent to our support team, email exchanges, and chat interactions.

2. How We Use Your Information

The information we collect may be used to:

  • Process and dispatch your orders.

  • Issue invoices and comply with legal obligations.

  • Contact you to confirm details or clarify queries.

  • Send notifications about order status and delivery updates.

  • Provide promotions, discounts, and news (where you have consented).

  • Improve your browsing experience on our website.

3. Sharing Your Data

We may share your personal data only when necessary to provide our services or when legally required, including:

  • With couriers and logistics partners to deliver orders.

  • With payment processors to complete transactions.

  • With public authorities upon a lawful and formal request.

Ashvell does not sell, rent, or trade customers’ personal information.

4. Storage and Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Sensitive information is transmitted using encryption (SSL) and stored on secure servers.

5. Cookies and Similar Technologies

We use cookies to facilitate navigation, analyse performance, and personalise your experience.
You may disable cookies in your browser settings; however, certain website features may not function correctly as a result.

6. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Request confirmation of whether we process your personal data.

  • Access, correct, or update your personal information.

  • Request deletion or anonymisation of your data, where applicable.

  • Withdraw consent for processing where consent is the lawful basis.

Requests may be submitted to support@ashvell.com. We will respond within 48 working hours.

7. Data Retention

We retain your data for as long as necessary to fulfil the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymised.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites. We recommend reviewing the privacy policies of each site you visit.

9. Changes to This Policy

Ashvell may update this Privacy Policy at any time. The version published on our website at the time of your purchase or use of services will apply.